Troubleshooting¶

I did not get the confirmation email¶

Wait two or three minutes, then check Spam, Promotions and Updates.
Search your inbox for "Forewrite".
Make sure you signed up with the right address — a typo means the email went elsewhere. If so, sign up again with the correct address.
Using Gmail? You can skip the email entirely: sign in with Login with Google.

Still nothing? Contact us with the email address you used.

I paid, but Forewrite Pro is not active¶

Go back to the Forewrite tab where you started checkout — it updates by itself a few seconds after payment.
Reload your dashboard. With Pro you see Your usage this month and your plan badge.
Check that you are signed in to the same Forewrite account that started the checkout.
Still not active after 10 minutes? Contact us and include your Gumroad receipt (or the email you paid with). We switch it on by hand — no need to pay again.

It says "If you want to use premium service, update your plan"¶

That tool is part of a paid plan. Get Forewrite Pro to use it. Already have Pro and still see this message? Tell us which tool you opened — it is a settings problem on our side and we fix it quickly.

I get "You have no credits left"¶

Open View Your Credits (bottom of the sidebar) or your dashboard usage card to see what is used up.
Credits are counted per type (words, images, voice…), and premium models use your monthly allowance. Switch to a fast model for everyday tasks.
Your allowance refills on the date shown as Credits reset on ….

If your dashboard shows credit left but you still get this message, contact us and tell us which model and tool you used.

Generation failed or stopped halfway¶

Click Generate again — a second try usually works.
Try another model, or make the request shorter.
Very long texts: split them into parts.
If it keeps failing, contact us with the tool name and the time it happened.

A page is blank, frozen or very slow¶

Close the tab and open the page again (a plain reload is not always enough).
Try a private/incognito window, or another browser.
Seeing "no available server"? We are updating the app — wait a minute and reload.

Voiceover or audio problems¶

The audio plays 0:00 or will not download: generate it again.
An error mentions credits: check your voice allowance in View Your Credits.
Still not working? Contact us with the text you tried (or the first line of it).

Use Forgot Password? on the sign-in page — see Reset your password.
Signed up with Google? Use Login with Google; there is no password.
Asked for a 2FA code you can't get? Contact us from your account email.